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Policy:
Return Policy
All returned cartridges must be at least seventy percent (70%) filled (which we feel is sufficient to enable a fair test of the quality of the product)
In the event that the troubleshooting is unsuccessful, please call our customer service department at 888-658-6637 and we will be better able to assist you. **Please note that a RMA (Return Merchandise Authorization) is REQUIRED for all returns. In order to obtain this authorization you need to contact our customer service department. We accept returns for refunds for thirty days from the date of shipment as long as the cartridge is seventy (70%) percent filled. We accept opened cartridges also at least seventy (70%) percent filled for 90 days from date of shipment, and unopened cartridges for 180 days from the date of shipment. Any cartridges returned outside of this policy will not be accepted for any kind of PrinterCartridgeOnLine.com is not responsible for returned items outside of the return policy timeframe, any cartridges returned after this time will be property of PrinterCartridgeOnline.Com It is our policy that all returned cartridges must be at least seventy (70%) percent filled. We feel that this gives everyone a fair test of the quality of the product. Unfortunately in our experience some people have used the entire cartridge and then sent it back asking for a refund. If a returned cartridge is less than 70% filled we will contact your for further instructions. Because some of our customers have requested new products without returning their defective merchandise, we are unable to ship or make refunds/credits until we receive the products being returned. If you need a replacement product right away, we suggest you ask for a refund and place a new order. Your new order will be processed upon payment. Please allow standard shipping timing of 3-5 business days for your return to arrive in our Returns Department and up to 7 business days to process your return from the time it reaches our Returns Department. All credit requests will be completed within one to two billing periods, but please note that it may take your credit card bank up to 30 days to apply your credit. Please note that we have no control over how long the credit card company takes to credit the refund to your account after we submit the data to them, but we do whatever we can to expedite the process. Other Information:
Refunds
No refund will be processed until we have product which you are requesting to be exchanged in our possession.
If at any point during the first thirty days from the date of shipment you wish to receive full refund (except OEM's) you can contact customer service at 888-658-6637 for further assistance. If product is beyond thirty days from original purchase date, no refund option is available. Refer to the exchange policy listed below All returned cartridges must be at least seventy percent (70%) filled (which we feel is sufficient to enable a fair test of the quality of the product) If the OEM product is not defective and has not been opened or damaged you can return the product at your own expense within 30 days from date of shipment for a refund, less a 15% restocking fee. Exchanges
No exchange will be processed until we have product which you are requesting to be exchanged in our possession
Opened product out side of the thirty day full refund time period is still eligible for exchange up to 90 days from the date of shipment. If you wish to exchange this product please call our customer service at 888-658-6637 for further assistance. All returned cartridges must be at least seventy percent (70%) filled (which we feel is sufficient to enable a fair test of the quality of the product). Product which is unopened can be returned for full exchange up to 180 days from date of shipment. A restocking fee of 15% will be assessed on all orders that are returned after 30 days and product is NOT opened. Returns/exchanges on promotional items
If you wish to exchange a product that you purchased at a promotional price you will be required to pay the difference between the new order and the previous order. Shipping charges on refunds/exchanges
If you are charged shipping on your original order then this shipping charge cannot be refunded. In no instance will shipping be refunded.
If you are not charged shipping on your original order then a $6.95 shipping and handling fee will be assessed. This is included on all store credits and refunds. When returning an item for exchange or refund.PrinterCartridgeOnline.com is not responsible for product making it back to our warehouse. It would be up to you as consumer to place any desired insurance on items being shipped back to our warehouse. If there is no tracking number placed on return product and item does not make it back to our warehouse, PrinterCartridgeOnLine.com cannot be held liable for lost product.
Privacy Policy:
Information Collection and Use
PrinterCartridgeOnLine.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. PrinterCartridgeOnLine.com collects information from our users at several different points on our website. Cookies
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Security
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number or bank account number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure environment. If you have any questions about the security at our website, you can send email us at: info@printercartridgeonline.com |
